What You Can Expect When Working With Us

Yes.

Every new client begins with a free, no-obligation consultation.

This gives us an opportunity to understand your facility, operational requirements, cleaning priorities, and scheduling needs before recommending a customized cleaning program.

Our goal is to recommend services based on your actual needs rather than providing generic cleaning packages.

Every facility is different.

Building size, occupancy, cleaning frequency, operating hours, security requirements, floor surfaces, washrooms, common areas, and many other factors influence the scope of work.

Rather than providing generic estimates, we prepare customized proposals after learning more about your facility and cleaning requirements. This helps ensure recommendations and pricing accurately reflect the services you actually need.

The easiest way to get started is by completing our Service Inquiry form.

After reviewing your information, we'll contact you if additional details are needed, discuss your operational requirements, and, when appropriate, arrange a site assessment before preparing a customized proposal.

When appropriate, yes.

Many commercial facilities benefit from an on-site assessment before services begin. Visiting the facility allows us to better understand the building layout, traffic patterns, access requirements, scheduling considerations, and overall cleaning expectations.

Not every project requires a site visit, but when one is recommended it helps us prepare a more accurate service recommendation and proposal.

If available, it helps to know:

• the type of facility or organization
• the services you're looking for
• how often cleaning may be required
• your preferred schedule
• approximate building size
• any special requirements or operational considerations

Don't worry if you don't have all of this information. We'll guide you through the process and discuss everything together.

Every project is different.

Simple inquiries may only require a brief conversation, while larger facilities or more complex service programs may involve additional discussion or an on-site assessment before a proposal is prepared.

Our goal is to provide recommendations that are accurate, practical, and tailored to your facility rather than rushing the process.

Every transition is different, but our goal is to make the process as smooth as possible.

We'll review your current cleaning program, discuss your expectations, identify any areas that require special attention, and gather any site-specific information needed before service begins.

For most ongoing commercial cleaning programs, we also recommend starting with an initial deep cleaning. This establishes a consistent baseline, addresses accumulated buildup, and prepares the facility for routine maintenance moving forward.

Usually, yes.

Routine janitorial service maintains the day-to-day cleanliness of your facility, while periodic deep cleaning helps address areas that naturally accumulate soil over time.

For many facilities, we recommend a deep cleaning at least once per year. Buildings with higher occupancy, heavier traffic, or specialized operational requirements may benefit from more frequent deep cleaning.

Because routine maintenance helps preserve overall cleanliness, future deep cleanings are often less extensive than the initial service.

No.

Cleaning frequency depends on how your facility is used, the number of occupants or visitors, operating hours, traffic levels, and the expectations of your organization.

Some facilities require daily service, while others may only need weekly, bi-weekly, monthly, seasonal, or customized cleaning schedules.

We'll recommend a program based on your operational needs, facility usage, and long-term goals rather than a one-size-fits-all approach. If appropriate, we'll also suggest practical improvements that may help increase efficiency, consistency, or service quality.

Absolutely.

Buildings evolve. Staffing changes, occupancy fluctuates, new areas may be added, and operational priorities can shift throughout the year.

We regularly review cleaning programs with our clients and can recommend adjustments to service frequency, scope of work, or scheduling whenever appropriate.

Yes.

Whether you're expanding your office, adding another building, increasing occupancy, or introducing new operational requirements, your cleaning program can often be adjusted to reflect those changes.

Our goal is to build long-term relationships by providing cleaning programs that can adapt alongside your organization.

Whenever possible, yes.

Maintaining consistency helps our team become familiar with your facility, routines, and expectations. When staffing changes are necessary, we work to ensure a smooth transition by providing site-specific instructions and operational guidance so service quality remains consistent.

Yes.

Many organizations already have an established cleaning program when they contact us. During our consultation, we'll review your current scope of work, cleaning schedule, and operational requirements to better understand how your facility is being maintained.

If we identify opportunities to improve efficiency, consistency, or service quality, we'll discuss our recommendations with you. The final cleaning program is always developed in collaboration with the client and tailored to the needs of the facility.

Not always.

If you're happy with your current scope of work, we're happy to work within those expectations. However, if we believe there are opportunities to improve efficiency, adjust service frequency, or better support your facility, we'll share our recommendations and explain why.

Our goal isn't to change your program unnecessarily. It's to help ensure your cleaning services continue to support the way your facility actually operates, both during onboarding and as your needs evolve.

Yes.

While every cleaning program is carefully planned before service begins, the first few visits also help us better understand your facility, workload, and day-to-day operations.

During this initial period, we evaluate how the cleaning program performs in the real environment and, when appropriate, may recommend small adjustments to improve efficiency, service quality, or better reflect your operational needs.

Any recommendations are discussed with you before changes are made. We believe ongoing communication helps ensure your cleaning program continues to meet your expectations over time.

Every facility looks different on paper than it does in day-to-day operation.

After the first few scheduled visits, we may identify opportunities to improve workflow, adjust task frequency, refine cleaning procedures, or better allocate time between different areas of your facility.

These recommendations are based on real-world observations and are always discussed with you before changes are made.

Mine And Yours Cleaning Inc. provides customized cleaning services for a wide variety of commercial, public, and community facilities.

Our clients include offices, public facilities, community organizations, places of worship, recreational facilities, property management companies, retail businesses, and residential clients.

Every cleaning program is developed around the specific operational requirements of the facility rather than using a one-size-fits-all approach.

Absolutely.

Every facility has different priorities, operating hours, occupancy levels, and cleaning expectations. Rather than offering predetermined service packages, we work with each client to develop a cleaning program that reflects how their building is actually used.

Programs can include routine janitorial services, periodic deep cleaning, floor care, washroom sanitation, consumable restocking, and other services based on your operational needs.

There isn't a single schedule that works for every building.

Cleaning frequency depends on factors such as occupancy, visitor traffic, operating hours, the type of work performed, and the expectations of your organization.

Some facilities require daily service, while others may benefit from weekly, bi-weekly, monthly, seasonal, or customized cleaning schedules.

We'll recommend a schedule based on your operational requirements rather than a generic service package.

Yes.

Many organizations experience seasonal changes, renovations, special events, staffing fluctuations, or changes in occupancy throughout the year.

When appropriate, cleaning schedules and service frequencies can often be adjusted to better support those operational changes while maintaining consistent service quality.

Many commercial facilities already have preferred cleaning products, consumable supplies, or procurement processes in place.

We're happy to work with your existing products whenever appropriate.

When requested and included as part of your service agreement, Mine And Yours Cleaning Inc. can also provide cleaning products and selected consumable supplies as part of your customized cleaning program.

Yes.

Whenever practical, we're happy to discuss product preferences, including environmentally preferred or low-fragrance cleaning solutions, to better support the needs of your facility and its occupants.

Product selection may vary depending on the surfaces being cleaned, safety requirements, and the services being provided.

Yes.

As your organization grows or your operational needs change, additional services can often be incorporated into your cleaning program.

Whether you're expanding into another building, adding new areas, increasing service frequency, or requesting periodic specialty cleaning, we'll review your needs and recommend the most appropriate solution.

Yes.

In addition to ongoing janitorial programs, we also provide one-time services such as deep cleaning, post-construction cleaning, move-in and move-out cleaning, and other specialty cleaning projects, depending on availability.

We'll discuss your goals and recommend the most appropriate service based on the condition of your facility and the work required.

Routine cleaning programs are customized for every facility, so the exact scope of work varies depending on your operational requirements.

Services may include dusting, vacuuming, floor care, washroom cleaning and sanitation, garbage and recycling removal, kitchen and breakroom cleaning, high-touch surface disinfection, consumable restocking, and other scheduled tasks identified during your consultation.

Every cleaning program is documented and reviewed to help ensure consistent service over time.

Yes.

Many organizations already have established procedures, priorities, security requirements, or site-specific expectations.

We're happy to review your existing processes and, when appropriate, recommend practical improvements that may help increase efficiency, consistency, or service quality.

Our goal is to build a cleaning program that supports the way your organization operates.

Yes.

We understand that operational needs change throughout the year. Whenever possible, we ask clients to provide advance notice so we can adjust staffing, scheduling, and site planning efficiently.

As a general guideline:

• Minor service changes — approximately 24 hours' notice whenever possible.
• Medium service changes — approximately 48 hours' notice.
• Major service changes, such as adding another building, expanding service, or significant schedule adjustments — approximately two weeks' notice whenever possible.

We'll always do our best to accommodate changes, subject to staffing availability and operational requirements.

Emergency or urgent cleaning requests may be available depending on staffing, scheduling, and operational capacity.

If an unexpected situation arises, please contact us as soon as possible. We'll make every reasonable effort to accommodate urgent requests whenever resources allow.

Yes.

Whenever possible, we appreciate at least 48 hours' notice when rescheduling a planned service or site visit.

Advance notice helps us coordinate our team efficiently and minimize disruptions to other scheduled clients. We also understand that unexpected situations occur and will always try to be as flexible as possible.

Unexpected closures occasionally happen due to weather, emergencies, maintenance, or operational requirements.

If your facility will be unavailable during a scheduled service, please notify us as soon as possible so we can discuss available options for rescheduling or adjusting your cleaning program.

We understand that plans can change.

Whenever possible, we ask clients to provide at least 24 hours' notice when cancelling a scheduled service.

Late cancellations may be subject to cancellation fees depending on the service scheduled, staffing commitments, and the notice provided. We'll always communicate any applicable charges before proceeding.

Yes.

Whether you're closing temporarily for renovations, seasonal operations, holidays, or other reasons, we're happy to discuss temporary adjustments to your cleaning program.

Advance notice allows us to coordinate staffing and plan for a smooth transition when services resume.

Absolutely.

Many organizations experience seasonal increases in occupancy, special events, inspections, renovations, or periods of higher activity.

Cleaning frequency, staffing, and service scope can often be adjusted to help support these temporary operational demands.

Yes.

Cleaning schedules are developed around the operational needs of each facility whenever possible.

Depending on the type of facility and agreed scope of work, services may be provided during normal business hours, evenings, overnight, weekends, or other scheduled times that best support your organization.

Consistency is one of our priorities.

While we work hard to accommodate schedule changes and special requests, we also believe that reliable service begins with thoughtful planning and clear communication.

By working together and keeping each other informed, we can usually adapt to changing operational needs while maintaining the quality and consistency our clients expect.

Whenever possible, yes.

Maintaining consistency helps our team become familiar with your facility, routines, security procedures, and cleaning expectations.

If staffing changes become necessary, we work to ensure a smooth transition by providing site-specific guidance and operational information so service quality remains consistent.

Absolutely.

During onboarding, we'll work with you to document any site-specific procedures, priority areas, access instructions, security requirements, and operational considerations that should become part of your cleaning program.

To help maintain consistency and prevent misunderstandings, we ask that ongoing changes to the scope of work or site procedures be communicated through our management team rather than directly to cleaning staff.

This helps ensure updates are properly reviewed, documented, and communicated to the entire team whenever necessary.

For any changes to your cleaning program, service schedule, or site procedures, please contact our management team.

This helps us review the request, update documentation when necessary, communicate changes to our staff, and maintain consistent service across every visit.

Our cleaning staff are always happy to assist during scheduled service, but changes to the agreed scope of work should be coordinated through management.

Our team is always happy to help whenever possible.

However, requests that change the agreed scope of work, service frequency, scheduling, or operational procedures should be discussed with management first.

This helps prevent misunderstandings, ensures all team members receive the same instructions, and allows us to properly assess staffing, scheduling, and any additional operational requirements before changes are implemented.

Communication is an important part of every cleaning program.

Whether discussing schedule changes, service adjustments, questions, or ongoing feedback, we believe regular communication helps build long-term relationships and allows us to respond quickly when operational needs change.

Whenever appropriate, we'll also provide recommendations that may help improve efficiency, consistency, or service quality.

While we strive to provide consistent, high-quality service, we understand that concerns may occasionally arise.

If something has been missed or doesn't meet your expectations, please let us know as soon as possible. We'll review the situation, discuss the concern with you, and work together to determine the most appropriate resolution.

Your feedback helps us continuously improve our service.

Many of the facilities we clean require discretion and professionalism.

Our team respects client confidentiality, follows site-specific instructions, and understands the importance of protecting sensitive information encountered while working in occupied facilities.

Whenever required, additional confidentiality procedures can be discussed as part of your cleaning program.

Yes.

Many facilities remain occupied during scheduled cleaning services. Our team works professionally and respectfully to minimize disruption while maintaining a safe and clean environment for employees, visitors, and building occupants.

When appropriate, we can also recommend alternative cleaning schedules that better support your daily operations.

Yes.

We regularly work in facilities with controlled access, security procedures, and site-specific operational requirements.

Before services begin, we'll review any access instructions, security protocols, or other operational considerations needed to help ensure our team works safely and efficiently within your facility.

Consistency is built through preparation, communication, and continuous improvement.

Each cleaning program is developed around the specific needs of your facility. As we become more familiar with your operations, we continue evaluating the program and, when appropriate, recommend practical adjustments that may improve efficiency, consistency, or service quality.

Our goal is to build long-term partnerships by delivering reliable service that evolves alongside your organization's needs.

Absolutely.

We believe feedback plays an important role in maintaining high-quality service and building long-term relationships.

Whether you have a question, suggestion, or concern, we encourage open communication so we can continue improving and ensuring your cleaning program meets your expectations.

Yes.

Mine And Yours Cleaning Inc. carries commercial liability insurance to help protect our clients, employees, and business operations.

Proof of insurance can be provided when required as part of the proposal or onboarding process.

Yes.

Where applicable, we can provide WSIB clearance documentation and other employment-related information that may be required before services begin.

Yes.

We regularly review proposal requirements and can participate in formal procurement processes when appropriate.

If your organization uses Requests for Proposal (RFPs), Requests for Quotations (RFQs), or other procurement documents, we're happy to review the requirements and prepare a response.

Yes.

Rather than relying solely on generic cleaning packages, we work with clients to develop site-specific cleaning programs that reflect the operational needs of their facility.

Cleaning specifications may include service frequency, priority areas, operational procedures, communication expectations, and other requirements discussed during onboarding.

Absolutely.

Many organizations already have established scopes of work, operational procedures, or service expectations.

We're happy to review existing documentation and, when appropriate, recommend practical improvements that may help improve efficiency, consistency, or service quality while respecting your operational requirements.

Yes.

As your facility, staffing, operational requirements, or cleaning program evolve, documentation can also be reviewed and updated to help maintain consistency and ensure services continue to reflect your current needs.

Yes.

When appropriate, site-specific procedures can be developed for facilities with unique operational requirements, security considerations, specialized equipment, or other important processes.

Documented procedures help maintain consistency, support staff training, and improve communication between our team and your organization.

Whenever significant changes are made to an agreed cleaning program, our goal is to review, document, and communicate those updates so expectations remain clear for both our team and our clients.

Good documentation helps reduce misunderstandings and supports consistent service over time.

Clear documentation helps establish consistent expectations, improve communication, support quality assurance, and ensure cleaning programs continue operating smoothly as facilities, staffing, or operational needs change.

Our goal is to build cleaning programs that remain reliable, adaptable, and well organized throughout the life of the service agreement.