What You Can Expect When Working With Us

Yes. Every new client begins with a free, no-obligation consultation so we can understand your facility, operational needs, cleaning priorities, and scheduling requirements before recommending a customized cleaning program.

Every facility is different. Building size, occupancy, operating hours, security requirements, floor surfaces, washrooms, and many other factors influence the scope of work. Rather than providing generic estimates, we prepare customized proposals after learning more about your facility.

Complete our Service Inquiry form. We'll review the information, contact you if additional details are needed, and arrange a consultation or site assessment when appropriate before preparing a customized proposal.

When appropriate, yes. Site visits help us understand the layout, traffic patterns, access requirements, scheduling considerations, and cleaning expectations so we can prepare an accurate proposal.

Helpful information includes your facility type, services requested, preferred cleaning frequency, building size, preferred schedule, security or access requirements, and any areas needing special attention. If you don't know all of this yet, we'll guide you through it.

Every facility is different. Smaller projects may only require a brief discussion, while larger facilities may require additional conversations and a site assessment before a proposal is prepared.

No. Many clients contact us before defining the exact scope of work. We'll help identify your priorities and recommend a cleaning program that fits your facility.

We'll review your current program, discuss expectations, identify priority areas, and gather site-specific information. For most ongoing commercial contracts we recommend beginning with an initial deep cleaning to establish a consistent baseline.

An initial deep cleaning establishes your facility to a consistent standard before routine maintenance begins. It allows ongoing janitorial services to maintain cleanliness rather than continually catching up.

In most cases, yes. Routine maintenance preserves cleanliness while periodic deep cleaning addresses accumulated buildup. Future deep cleanings are usually less extensive because the building is maintained consistently.

No. Recommendations depend on occupancy, traffic, surfaces, washroom usage, seasonal conditions, and the overall condition of the facility.

No. We'll recommend a schedule based on occupancy, traffic, operating hours, and your organization's needs rather than a one-size-fits-all approach.

Absolutely. As your organization evolves, we review your cleaning program and recommend practical improvements that enhance efficiency, consistency, and service quality.

Whenever possible, yes. Consistency helps our team become familiar with your facility and expectations while improving service quality.

Yes. We'll review your existing scope of work and, if appropriate, recommend improvements to efficiency, consistency, sustainability, or service quality.

If you're satisfied with your current program, we'll work within those expectations. If we identify opportunities for improvement, we'll discuss them with you before any changes are made.

Yes. During the first few visits we evaluate how the program performs in the real environment. Any recommendations are discussed with you before implementation.

Some operational details only become apparent once routine service begins. We use those observations to refine workflows and improve long-term consistency.

Recommendations are based on consultations, site assessments, discussions with your team, and observations during the first few visits. We build programs around how your facility is actually used.

We provide customized commercial cleaning services for offices, public facilities, community organizations, property management companies, retail businesses, places of worship, recreational facilities, and residential clients. Every cleaning program is tailored to the facility.

Yes. For standard kitchens and kitchenettes, such as staff break rooms, office kitchens, and homes, we clean inside and outside of fridges, stoves, and microwaves, along with kitchen cabinets, as part of our regular scope.

Industrial or commercial kitchens, like those found in restaurants and food service facilities, fall outside our services. That type of kitchen requires a specialized cleaning provider, and it's not an area we currently offer.

No, laundry services such as washing linens, towels, bedding, uniforms, or personal clothing are not part of what we offer. We provide commercial and residential cleaning, not maid or housekeeping-style laundry service, so if your facility needs this alongside your cleaning program, a dedicated laundry service is the more appropriate option.

This doesn't include our own cleaning equipment or uniforms. Washing our rags, mop heads, uniforms, and similar items, whether they're ours or supplied by the client for our use, is simply part of how we maintain our equipment between visits.

Absolutely. Programs are built around your building, priorities, occupancy, schedule, and expectations. Services may include routine janitorial cleaning, periodic deep cleaning, floor care, washroom sanitation, consumable restocking, post-construction cleaning, and other specialty services.

Cleaning frequency depends on occupancy, visitor traffic, operating hours, and organizational needs. We'll recommend a schedule that supports your facility while making the best use of your cleaning budget.

We consider occupancy, traffic, operating hours, seasonal conditions, and the activities performed within the building before recommending a schedule.

Yes. Cleaning programs can be adjusted for seasonal demand, inspections, special events, renovations, or changing occupancy levels.

Many commercial clients provide their own products and consumables. When requested and included in the agreement, we can also supply cleaning products and selected consumables.

Yes. We'll happily discuss using your preferred products whenever appropriate and recommend alternatives if they provide better performance or are more suitable for specific surfaces.

Yes. Routine cleaning and periodic deep cleaning help protect floors, carpets, fixtures, glass, washrooms, and other building finishes while reducing long-term wear.

Yes. Preventative cleaning helps preserve your facility before problems become more difficult or expensive to correct.

Yes. We can coordinate cleaning across multiple buildings while tailoring each location's program to its specific operational needs.

Absolutely. As your organization changes, we can review your needs and incorporate additional services whenever appropriate.

Yes. We provide one-time deep cleaning, post-construction cleaning, move-in/move-out cleaning, and other specialty projects depending on availability.

We do remove construction dust, fine particles, and loose debris left behind by trades work, along with normal curbside-level garbage. What we don't do is haul away larger items or materials that require special disposal, like drywall offcuts, leftover piping or wiring, siding, old furniture, or doors. That applies to any bulky item along those lines, not just the examples listed here. That kind of removal is handled separately, following local disposal requirements, typically as part of the renovation or construction project itself.

Because fine dust continues to settle after an initial pass, post-construction cleaning is typically completed in multiple stages, with surfaces cleaned and re-cleaned as needed to reach a move-in ready standard.

Every facility operates differently. Customized programs allow service levels, schedules, and priorities to reflect how your organization actually operates instead of forcing your building into a predefined package.

Yes. Minor adjustments are generally easier with about 24 hours' notice, medium changes with about 48 hours' notice, and major changes such as adding buildings with approximately two weeks' notice whenever possible.

Depending on staffing availability and operational capacity, emergency or short-notice cleaning may be available. Some commercial or public-sector clients may also establish on-call service arrangements as part of their agreement.

Yes. Whenever possible, we appreciate at least 48 hours' notice to help coordinate staffing efficiently.

Please notify us as soon as possible. We'll discuss the most appropriate option, including rescheduling or adjusting service.

Whenever possible, please provide at least 24 hours' notice. Late cancellations may be subject to cancellation fees depending on staffing commitments and notice provided.

Yes. We can temporarily pause services for renovations, holidays, seasonal operations, or other business needs with advance notice whenever possible.

Absolutely. We can often increase service frequency for inspections, events, renovations, or periods of higher occupancy.

Yes. If occupancy decreases or areas are closed, we'll review the program and recommend appropriate adjustments.

Yes. Depending on staffing, facility requirements, and the agreed scope of work, services can often be scheduled outside normal business hours.

We recommend reviewing your program whenever operational needs change and periodically even when they do not to ensure it continues delivering the best value.

Organizations evolve over time. We'll gladly review your cleaning program and recommend practical adjustments that continue supporting your goals.

Through planning, communication, documentation, and ongoing collaboration. Our goal is to adapt when needed while maintaining reliable, consistent service.

Whenever possible, yes. Maintaining consistency helps our team become familiar with your facility, routines, and expectations. When staffing changes are necessary, we work to ensure a smooth transition through site-specific guidance and documented procedures.

Our own team performs the services we provide. We are not currently using subcontractors, and exploring future partnerships isn't the same as an active arrangement. Should a situation ever call for bringing in another organization, it would only happen after careful evaluation on our part, and we would notify you in advance so you can discuss it with us and decide whether you're comfortable proceeding.

Absolutely. During onboarding we'll document site-specific procedures, access instructions, priority areas, security requirements, and operational considerations. To maintain consistency, ongoing changes to the scope of work or site procedures should be communicated through our management team rather than directly to cleaning staff.

Please contact our management team. Changes to scope, schedules, service frequency, or site procedures are reviewed, documented, and communicated through management to help maintain consistency and prevent misunderstandings.

Our team is always happy to help, but changes to the agreed scope of work should be coordinated through management. This helps prevent scope creep, ensures requests are properly reviewed, and keeps expectations consistent for every visit.

Communication is an important part of every cleaning program. We encourage regular communication regarding schedule changes, questions, feedback, and service adjustments. When appropriate, we'll also recommend practical improvements that may enhance efficiency, consistency, or service quality.

Yes. Many facilities remain occupied during scheduled cleaning. Our team works professionally and respectfully to minimize disruption while maintaining a safe and clean environment.

Yes. We regularly work in facilities with controlled access and site-specific operational requirements. Before service begins, we'll review any access instructions and security procedures needed for your facility.

Our team respects client confidentiality, follows site-specific instructions, and understands the importance of protecting sensitive information encountered while working in occupied facilities.

Consistency is built through preparation, communication, documented procedures, and continuous improvement. As we become familiar with your facility, we periodically review the cleaning program and recommend adjustments whenever appropriate.

Yes. We stand behind the quality of our work. If you believe something has been missed or wasn't completed as expected, please contact our management team as soon as reasonably possible after the scheduled service. We'll review the concern and, when appropriate, return to address it. Prompt reporting helps us investigate before normal building activity affects the area.

Please contact our management team directly and include the area involved, the nature of the concern, and photographs whenever practical. Prompt communication helps us investigate and respond quickly.

Absolutely. Questions, suggestions, and constructive feedback help us continuously improve our services and strengthen long-term client relationships.

Service quality is maintained through preparation, communication, documented procedures, periodic program reviews, and client feedback. During the first few visits we evaluate how the cleaning program performs and continue refining it over time.

Yes. Mine And Yours Cleaning Inc. carries commercial liability insurance. Proof of insurance can be provided when required during the proposal or onboarding process.

Yes. Where applicable, we can provide WSIB clearance documentation and other employment-related information required before services begin.

Yes. We can review and respond to Requests for Proposal (RFPs), Requests for Quotations (RFQs), and similar procurement processes when appropriate.

Yes. We develop site-specific cleaning programs that may include service frequency, priority areas, communication expectations, operational procedures, and other requirements discussed during onboarding.

Absolutely. We'll review your current scope of work and, where appropriate, recommend practical improvements while respecting your operational requirements and organizational goals.

Yes. Whenever we supply cleaning products as part of your service agreement, we maintain and can provide the applicable Safety Data Sheets (SDS) when required.

Yes. Our team follows applicable WHMIS requirements and uses Safety Data Sheets (SDS) to support the safe handling, storage, and use of cleaning products supplied as part of our services.

Our team receives company training covering cleaning methodologies, workplace safety, communication expectations, equipment operation, product handling, and site-specific procedures relevant to the facilities we maintain.

We promote safe work practices, appropriate safety signage when required, proper product handling, and clear communication whenever operational concerns are identified. Safety is a shared responsibility.

If we observe a condition that may affect the safety of building occupants, visitors, or our team, we'll communicate the concern to the appropriate client representative as soon as reasonably possible.

Yes. We're happy to work alongside your workplace health and safety requirements, including following site-specific procedures, maintaining SDS documentation for products we supply, and communicating operational concerns that may affect cleaning services.

Yes. When appropriate, we can provide proof of insurance, WSIB information, Safety Data Sheets (SDS) for products we supply, and other requested operational documentation during the proposal or onboarding process.

Access information is coordinated through management during onboarding and only shared with authorized team members when required to perform scheduled services. We encourage clients to notify management whenever access procedures change.

Yes. When included as part of the agreed cleaning program and site procedures, our team can secure the facility after service by following your documented closing procedures.

Please notify our management team as soon as possible. We'll update our documentation and communicate the changes to the appropriate staff before the next scheduled visit whenever practical.

Absolutely. Buildings evolve over time, and access procedures sometimes change. We encourage clients to communicate updates through management so they can be properly documented.

If access isn't available when our team arrives, we'll contact the designated client representative to determine the most appropriate next step. Depending on the circumstances, the service may be rescheduled or adjusted.

We proudly serve Sarnia, Point Edward, Bright's Grove, Camlachie, Corunna, Petrolia, Wyoming, St. Clair Township, Kettle Point, Oakdale, and many surrounding communities throughout Sarnia-Lambton and nearby areas.

Depending on the project, service frequency, and scheduling requirements, we may be able to accommodate locations outside our standard service area. Please contact us to discuss your facility.

Yes. We can often coordinate cleaning programs for organizations operating from multiple facilities throughout our service area.

Yes. We provide residential cleaning services depending on availability and service area.

Yes. Move-in and move-out cleaning services are available and can be customized to the condition and needs of the property.

Yes. One-time residential deep cleaning services are available depending on scheduling and operational capacity.

Yes. Every client begins with a conversation so we can understand the property, expectations, and recommend the most appropriate cleaning program.